A skimming device has been found at a TD Canada Trust branch on Whyte Avenue late Tuesday afternoon.
The bank tells CTV News an employee found the device attached to the ATM inside the bank around 5 p.m.
Bank officials say they immediately began contacting customers who used the machine Tuesday afternoon. The bank says no customer information was compromised and no money was stolen because employees caught it before the suspect returned.
"They have to retrieve the actual device to get the data and so because we were able to retrieve this device and confiscate it they never received it, so they haven't received the data and no customers were impacted," said Jacqueline Burns with TD Canada Trust.
The bank says it is aware of these kinds of schemes and officials check the ATMs every hour on the hour for this type of fraud.
TD says this is the first time this branch has been hit by this kind of fraud. Officials believe a device was quickly installed over a the machine's slot to steal account information from bank cards. The suspect also attached a small camera over top of the pinpad to steal customer's access codes.
Police have asked for any surveillance video from the bank. But CTV News has been told the cameras on the actual ATMs were not activated at the time because they only turn on when a transaction takes place. A camera is located at the bank's entrance so investigators are hoping it may have captured an image of someone involved.
Some TD customers say the recent fraud has them thinking twice about the way they access cash.
"I'm the kind of person who always uses the bank machine. I rarely ever go into the bank but I think maybe it's time to start going into the bank a bit more," said Nicole Ross.
The bank does say new chip and pin technology will help fraud. But officials are calling on customers to keep a closer eye on their accounts.
Recently, CTV News caught up with one local woman who admitted her debit card had been compromised at least four times in a six-month period.
Leah Jackson said her debit card and pin number were compromised four times in half a year. She told CTV while she appreciated the bank catching the problem before any money could be taken from her account, she was frustrated by them cancelling her card without her knowledge and then not telling her where the alleged fraud is taking place.
"They have a list and they know, but they couldn't tell me where I used my card, they couldn't give me any indication at all," Jackson told CTV.
A spokesperson for Interac said fraud moves from place to place so it wouldn't help the customer to know.
CTV News discovered that many different retailers are now looking at different levels of security in order to prevent this type of activity.
Some stores are now locking down pin pads to avoid being compromised.
With files from Scott Roberts
